CUSTOMER SERVICE FAQ'S

How do I change membership levels? From inner circle to private coaching or vice versa?

To switch plans visit the MY ACCOUNT PAGE, click on ‘View Subscriptions,’ click on the three dots at the right of the page, click on ‘Change Plan’ and select the plan you wish to use.

How do I get the Purpose in this Place emails to go to my inbox and not my junk folder?

To ensure our Purpose in this Place emails get to your inbox and don’t get filtered, you can whitelist us in your email system. Follow THIS LINK to get directions on how to do this for most email providers, iOS and Android devices.

It is also recommended to use a private email address and avoid using emails from your work, school, church, or other organizations as they often times have filters that block emails from our system.

If you continue to have issues receiving our emails after whitelisting us, check the SPAM settings for your email. Some providers have very aggressive filtering and if there are any filters enabled they may block what they consider SPAM before it gets to your mailbox.

How can I get coached on the weekly Wednesday live calls?

You can be coached on our weekly Wednesday live coaching call by signing up HERE.

You can also get coached by raising your by showing up to any of our Open Coaching Calls. These calls do not require that you sign up in advance.

Finally, you can submit a question on the Ask A Coach page of the membership site and get anonymous help anytime from one of our coaches in writing.

If I miss a live call is there a way to watch it?

All our Weekly Wednesday calls and our monthly Scripture Circle workshop calls are recorded and the replays are posted to the content page and private podcast once they are processed, usually within 24 hours.

How do I subscribe to the private podcast feed for Purpose in this Place members?

You can find app specific directions to subscribe to the Be Bold private podcast feed at THIS LINK. Not all podcast apps support subscription to a private feed but you can find the list of recommended apps for both Apple and Android devices using the above link.

Can I change my monthly plan to an annual plan or vice versa?

You can change your plan from a monthly plan to an annual plan or vice versa. You can switch to an annual plan from a monthly plan at anytime, your next scheduled renewal date will renew at the annual rate.

To switch from an annual plan to a monthly plan your next scheduled renewal date will renew at the monthly plan rate.

To switch plans visit the MY ACCOUNT PAGE, click on ‘View Subscriptions,’ click on the three dots at the right of the page, click on ‘Change Plan’ and select the plan you wish to use.

How long will my membership fees be charged?

Every month (or year if you signed up on an annual plan) you will be automatically charged until you cancel your membership. You can stay as long or as brief (minimum one month) as you want but we recommend at least a year to see the best results in your life.

How do I schedule my one-on-one coaching session with my private coach?

If you are a private client, you can visit our private coaching page and reach out to the private coach you signed up with to set up a time that works for the two of you.

How do I cancel my membership?

To cancel your membership, visit the MY ACCOUNT PAGE, click on ‘View Subscriptions,’ click on the three dots at the right of the page, and select cancel. Make sure to cancel before your next payment, we do not issue refunds or pro-rate for any reason. Please note if you cancel and then choose to return, you will be required to return at whatever the rate is at the time you choose to return.

What is Mighty Networks and how do I join?

Mighty Networks is an app that facilitates our online community. This is where we get to build each other up, share resources, connect with other members, get updates, and find easy access to our weekly calls. To join, download the Mighty Network app and join us in our online community. Follow THIS LINK and click ‘join’ to get started.